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FAQ

Fashion Seating FAQ's

Q. Can I have the option to combine a certain finish for the frame of a chair to go with my preference of upholstery?

A. Being a manufacturer gives us the ability to accommodate custom combinations for upholsteries. You can send us your own fabric or choose from our selection.

Q. Do you offer swatches or wood chips for sampling?

A. Yes. We offer free samples upon request.

Q. I noticed damage on my furniture in areas where the box was punctured.

A. If damages are found on surface of carton, it is important to also inspect the inside, so that driver can be notified of all damages before signing. Should you find any damages later, you can contact us by phone at 1888-stool-4-U (786-6548) or by e-mail at [email protected].

Q. Will you take responsibility for items that arrive damaged?

A. (Shipping Insurance) Yes. To insure replacement of items damaged in transit, you must inspect all cartons and its contents for any signs of damage before signing for delivery. Also make sure to count merchandise for lost items, and report any on bill of lading.

Q. Does you furniture arrive fully assembled?

A. Our durable products don't require any assembly. If there is any assembly involved, it will be specified.

Q. Which payment methods are accepted?

A. Payment is preferred by major credit cards including: Visa, Master Card,  We also accept international money orders and checks.

Q. Do you accept purchase orders?

A. Yes. Please confer with us before sending any purchase orders.

Q. Do you charge sales tax?

A. N.J. residents must pay 7% sales tax.

Q. How and where does your company ship?

A. We ship ground via FedEx freight in the constituent US. International orders are shipped via UPS Worldwide Express and Expedited Service. Items shipped via freight carriers do not include liftgate service or inside delivery. If you would like either of these services, please call one of our customer service representatives and we will be more than happy to provide a freight quote.

Q. What is your turnaround time?

A. Delivery can be expected within 10-14 (business) days of placing an order. Delivery on out of stock items might be delayed, especially when item is imported.

Q. Where are your items manufactured?

A. Some are fabricated domestically or in Canada, while most others are manufactured in various parts of Europe.

Q. What are your shipping fees?

A. All shipping fees are based on order details. We collaborate with a variety of freight companies that offer discounted rates of 70% and higher, to track the lowest shipping fees available.

Q. Do you offer a return policy?

A. Since our items are custom made, we are unable to accept returns. Please refer to our color and size details before ordering.

Q. How true to life are the images online or in the catalog?

A. Depending or the settings of your computer monitor, colors may be slightly different. The images in our catalogues and brochures are of high quality but we do not guarantee against common minute differences. For peace of mind, please contact us for color samples.

Q. How accurate are the dimensions in your product descriptions?

A. Sometimes measurements are rounded only to the nearest 3". Please consult us if exact measurements are important to you. We are not responsible for any standard variations.

Q. Is my payment and personal information secure when ordering online?

A. Your information is safeguarded within our server that is secured with Industry Standard SSL encryption technology, which scrambles all credit card and shipping information.

Q. How do I place my order?

A. Orders can be placed by phone from 9am till 5pm EST at 1888-stool-4-U (786-6548). You can also mail an order form to the company address.

Q. How do I pay by check or money order?

A. Mail all money orders, personal or business checks along with a completed order form to the company address.

You may also place your order via phone and mail your check or money order separately.

Please note that checks have to clear before we process your order.

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