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Policies

Customer Service Policy:

Fashion seating is reputable for conscientious, detail oriented customer service. Despite our professional company operations and protocols we still provide traditional, friendly, and patient customer care. Unlike the majority of modern large companies whose customer care body is mainly process-oriented, we uniquely provide what most people call good old fashioned customer service.

Part of our usual customer service includes shopping advice and assistance in making your experience smooth and stress free. Our staff has the know-how to assist customers with design ideas and concepts for a variety of establishments like restaurants, pubs, waiting areas, and other hospitality institutions.

We understand our customer and provide you not only with an unmatched huge selection, but with great customer service that will make it possible for the average business to cash in to what is being offered.

Pricing

The "pursuit of the lowest price" is the Fashion Seating objective. Due to unforeseen factors however, prices are subject to change without notice. If possible, you will be notified of any price changes before your order is shipped. Fashion seating is not liable for any claims regarding price changes.

Product Specifications and Samples:

At fashion seating we work hard to maintain this site as accurate and convenient as possible. We put great effort and time into providing you with the highest standards in image quality and accuracy to portray true colors of our finishes. The images are considered accurate; but colors will still be subject to settings from your own monitor and screen. All images are provided by the manufacturer, and we will not be held responsible for their inaccuracies. Commercial standard allows for slight dissimilarities in dimension and overall appearance between production lots. We will therefore not be responsible for minute differences in image, color, and texture accuracy in the event that you are unable to visualize properly. We will also not be responsible for measurements stated on our website, by our sales staff, or in a brochure/catalog that are off by three or fewer inches. We always advise customers to order samples to avoid any mishaps.

To prevent mishaps, we do recommend you contact our courteous customer service staff who will assist you with any concerns about measurements, weight, and color specifics. Please email us at: [email protected] to request upholstery swatches and wood chip samples. Include your company information, mailing address, and item number for desired chair model, and fabric name.

By signing the estimate, invoice, or sales order, you are confirming that you have reviewed and agreed upon the billing and shipping information, as well as on the quantities, item codes, descriptions, pricing, subtotal, and all other fields quoted.

Samples are provided to test quality, dimensions, and color only. We do not accept returns on requested samples. However, we may provide larger orders with a credit for the charges involved.

All our furniture is designed and manufactured under quality commercial standards, which produces goods in larger quantities. In isolated but valid incidences you may therefore find small unfinished areas or light spotting which is still considered acceptable under normal commercial standard. We do not acknowledge responsibility should there be complaints about any of the above, since Fashion Seating only acts as the distributor between various manufacturers and you our customer. Despite the above, Fashion Seating is dedicated to customer satisfaction and will still accommodate complaints with replacements at low or no cost to our customers, with the exception of shipping and assembling expenses on the customer.

All our finishes and fabrics are only of commercial quality standard. Fabrics are not all washable and are specified on our website and catalog. Vinyl seats are commercially durable and therefore tend to be stiff at first, but will eventually become softer. Only high density foam is used on all seating. Aluminum and metal is tube support and not solid. Before ordering, all concerns about product specifications should be verified with our sales associates.

Fashion seating will start the order process only after the receipt of a signed and confirmed invoice from the customer. This signed invoice will proclaim that you accept all of the policies listed here about possible inaccuracies. All returns will be subject to the terms and conditions stated in our return and warranty policy sections.

Fashion seating reserves the right that any legal proceedings directly or indirectly arising out of, or relating to this site shall be in the state or federal courts located in Sussex, NJ.

Delivery, Shipping, and Handling Charges:

Fashion Seating Corp. makes every effort to provide the best Freight Quote. It's the customer's responsibility to provide all delivery requirements to ensure an accurate freight quote or charge.

All merchandise is priced before shipping fees. Shipping fees are estimated at checkout for standard outside deliveries in the Constituent US via UPS or FedEx ground. Upgraded delivery options are available upon request. Shipping rates are higher for California, and some other Northwestern states. You will be notified about any significant fee changes prior to processing your order. Items shipped via freight carriers do not include liftgate service or inside delivery. If you would like either of these services, please call one of our customer service representatives and we will be more than happy to provide a freight quote.

Fashion seating offers shipping in the constituent United States via popular competent carriers at special discounted pricing. All delivery dates given to you by our sales associates are estimated and depend entirely on the individual carrier company at all times .Never consider this estimate a promise, since we do not take responsibility for turnaround times after orders leave our premises.

Freighting goods is provided only via third party carriers as a service to our customers. We do not take responsibility for goods that have left our premises, and assume accountability on our customer.

A delivery cannot be disputed by the customer, or else he or she will accept full authorization for any charges applied.

All fields on invoices including but not limited to: ship date, order date, and carrier name are subject to company system changes.

All shipping dates on invoices are estimated times, therefore orders should be expected at earlier or later dates. Fashion Seating does not notify customers about upcoming deliveries via telephone, or any form of communication. It is the customer’s responsibility to expect orders at allotted times, for this reason tracking numbers are provided for reference.

Fashion Seating may ship goods from different locations like manufacturers or other warehouses, we expect our customers to realize the above so as not to decline a delivery due to an unfamiliar ship from address on the bill of lading.

Orders that are paid by check will be released only after check is cleared. (It usually takes up to seven days for checks to clear.) This shall be true at all times including if you were promised earlier delivery dates by our sales representative; since all checks need to be cleared prior to shipment of goods.

All shipment rates are based on standard commercial circumstances as follows:

a) customer has loading dock

b) customer is responsible for unloading products

c) access to unloading area is not limited

d) business is within commercial zoning

 

All deliveries that do not meet the above commercial criteria, including, but not limited to:

a) Limited access delivery

b) Residential or Non Commercial delivery

c) Lift-Gate services

d) Inside Delivery

e) Limited delivery times (i.e.: only between certain hours)

f) Weekend delivery

g) Call before delivery notification

h) Driver's labor associated with off loading (Note: Driver is under no obligation to assist with off loading unless specific previous arrangements are made.)

i) Re-delivery

j) Storage

k) Re-consignment

will be subject to an upcharge from the carrier company which will be forwarded to recipient/customer without prior notice. Due to customer's failure to specify all delivery requirements.

A redelivery charge is applied if carrier attempted delivery between the hours of 8:00 am – 6:00 pm without customer present.

All orders are shipped from commercial dock to commercial dock. You will be provided with a tracking number if available, as soon as the order ships. Upon receipt of the order, please inspect the items to make sure everything is in order. Should there be any damages, you must mark the delivery receipt, take necessary photos when the driver is present and let us know at the time of delivery. Once the delivery receipt is signed as "Shipment Received in Good Order" or without any note of damages, no claim will be allowed. If driver was not willing to wait, you must mark the receipt saying "Driver not willing to wait. Possible damage." And, contact us within the next 48 hours in order for your claim to be processed

If shipping address is changed at time of delivery and upcharge should be expected. This holds true even if the new address is in close proximity to the original shipping address.

Shipping rates for schools and churches are based on commercial rates and standards. Since some carriers deem the above establishments residential, we will forward all upcharges to the customer in question.

Regular shipping rates recorded on invoices are not final and are still conditional to carrier’s review. We provide you with standard tentative rates that are dependable on different criteria from different carriers. We will forward all upcharges that are applied to each order. This holds true in the event of the unexpected change in carriers due to unforeseen reasons.

If the customer wants to pick up to products from our warehouse, there will be a handling fee. This includes the physical work of assembling(and upholstering if applicable.) the products. And making them ready for shipping or pick up. Like wrapping them up, and putting them onto pallets.

When we ship our products, we include the handling fee in the shipping rate.

Disclaimer

When placing your order we assume that you have reviewed and are aware of our policies, product descriptions and general information. Fashion seating is not responsible for typographical errors, slight variations in measurements, weights, and colors.

Please email us at: [email protected] to request samples of wood and fabrics. Include your name, address, item number for desired chair model, and fabric name. Prices, specifications and availability are subject to change without notice. Also please be advised that custom work requires payment along with your order. Information on this sight may rarely contain errors, please contact us to verify you are getting updated information.

Our elegant and sophisticated furniture is designed solely for commercial use. We do not serve the residential market.

All products with available choices including but not limited to: frame color, upholstery options, and assembly, will be considered custom made, and will be susceptible to all return, shipment, and other policies associated with custom orders. Allow 1-3 weeks for delivery on custom orders. Custom orders are non-refundable when returned. See return policies for more.

Repeat orders are not guaranteed to be of exact specifications. We may use different manufacturers, or manufacturer may provide goods from different production lots. We recommend ordering a sample before each repeat order. See product specifications for more.

Item numbers are expected to change at times. Customer support is available to assist customers with item numbers that are missing.

Fashion seating will start the order process only after the receipt of a signed and confirmed invoice from the customer. All returns will be subject to the terms and conditions stated in our return and warranty policy sections.

Fashion Seating drop ships all of the products from our manufacturer. Therefore, we do not take any responsibility for any items. However, we will provide the customer will the manufacturer information if needed.

Disclaimer of Liability

Fashion Seating and its employees, partners, and respective officers are not liable for any claims made by you regarding use of this site, e.g.: damage, loss, unavailability, or in connection with any of our products. We reserve the right to refuse or call off any order due to fraud suspicion, typographical errors, or delivery area restrictions.

Order Cancellations:

The majority of our furniture is custom made to order specifics. Therefore we do not accept any cancellations on orders that are already in production. Orders that need to be canceled prior to production will only be accepted with written permission from Fashion Seating.

Payment:

Payment in advance will be required. We accept payment in this order of preference: cashier’s check or ACH. Orders that are paid by check will be released only after the check is cleared (It usually takes up to seven days for a check to clear.)

We do accept most major credit cards. In order to keep our pricing the lowest in the country, we will charge a 2.5% fee for MasterCard and Visa transactions, and 3% for American Express transactions. These fees are subject to change

Warranty Information

Fashion seating acts as a distributor between the manufacturer and customer. Each item has a unique warranty that is created by its own manufacturer and will be subject to its designated warranty policy in regards to damages, defects, replacements, or returns. Fashion Seating will not be held responsible for any warranty policies set by involved manufacturers.

Manufacturers warranty differs for each item. A copy of the manufacturers warranty information is available upon request.

Most warranty policies concerning damaged furniture will allow for joints that came apart, and only without signs of forced abuse like chipped or broken wood.

The Manufacturer's Warranty applies only to products purchased at the list price.

Return Policy

Since our items are usually custom made to clients specifications, we are unable to accept returns. In the event of damage during delivery, a claim will be filed on your behalf but the instructions below and on the box must be followed carefully.

  1. Inspect all merchandise upon delivery before driver leaves. Do not sign bill of lading before you are reasonably sure that items arrived in good condition.

  2. Should you find any signs of damage, please specify everything on driver’s freight bill.

  3. Contact us within 48 hours of delivery to insure timely filing of claim.

  4. You will be 100% satisfied with your purchase from us! There is no returns. In the unlikely event that you are not satisfied with the products you purchased from Fashion Seating.com, With the authorization from Fashion Seating Only you can return the item(s) within 7 days from time of delivery for partial refund. All returned items must be in new, unused condition and packaged in the original manufacturer’s box and packaging. All of the products, parts, accessories, etc. must be enclosed. We will process your refund once we are notified by the factory that the items have been received and are in new condition. Please Note: Orders that are custom built will be charged when the order is received by us and are non-refundable. It is assumed that you have read and understood our policies before you place your order. In the event of an exception: returns are subject to a 25% purchase price restocking fee and responsibility of return shipping charges. Unauthorized returns will be refused at the customer's expense.

  5. In the event Fashion Seating is responsible for a return and its charges, Fashion seating will arrange for pickup.

  6. Do not send anything to manufacturer or Fashion Seating without prior notification and authorization.

Care and Proper Use of Furniture:

All our chairs, bar stools and tables are designed for commercial quality. It is durable to withstand standard and proper usage. The following is considered destructive and the damage imposed will not be covered by the manufacturer’s warranty: improper use of chairs, bar stools, and tables that includes table dancing, using chairs or bar stools as foot stools, or step ladders.

The products should be maintained regularly by tightening the hardware and inspecting the product, to make sure it's still perfect to use.

General Maintenance and Cleaning Guide:

Wood Surfaces:

Clean wood furniture with lemon oil to help moisturize and preserve wood finishes without the wax build-up. This will also hide scratches and prevent blemishes of wood furniture. Do not use any abrasive solvents or house cleaning products. Water spills should be wiped off immediately.

Metal Finish:

Wipe with a damp cloth and follow with a dry cloth to polish. To remove dirt brush surface with a soft bristle brush. For stubborn stains and grease use mild soap and water, then dry with a clean cloth.

Vinyl Upholstery:

Use liquid detergent suitable for a vinyl surface. Rinse clean with a cloth dampened in warm water.

Laminate:

Clean with mild soap and water. Abrasive cleaners should be used carefully and wiped off immediately. Use this formula for stain removal: combine baking soda and a small amount of water to form a paste, apply to the area in need of cleaning and let stand for one minute. Wipe away the baking soda paste with a clean cloth. Rinse clean.

We will gladly answer any additional questions that arise. Please call 1888-stool-4-U (786-6548) or send email to [email protected]

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