Since our items are usually custom made to clients specifications, we are unable to accept returns. In the event of damage during delivery, a claim will be filed on your behalf but the instructions below and on the box must be followed carefully.

1. Inspect all merchandise upon delivery before driver leaves. Do not sign bill of lading before you are reasonably sure that items arrived in good condition.

2. Should you find any signs of damage, please specify everything on driver’s freight bill.

3. Contact us within 48 hours of delivery to insure timely filing of claim.

4. You will be 100% satisfied with your purchase from us! There is no returns. In the unlikely event that you are not satisfied with the products you purchased from Fashion Seating.com, With the authorization from Fashion Seating you can return the item(s) within 7 days from time of delivery for a full refund less shipping charges inbound and outbound and a 35% restock fee. All returned items must be in new, unused condition and packaged in the original manufacturer’s box and packaging. All of the products, parts, accessories, etc. must be enclosed. We will process your refund once we are notified by the factory that the items have been received and are in new condition. Please Note: Orders that are custom built will be charged when the order is received by us and are non-refundable. It is assumed that you have read and understood our policies before you place your order.

5. Do not send anything to manufacturer or Fashion Seating without prior notification and authorization.

We will gladly answer any additional questions that arise. Please call 1888-stool-4-U (786-6548) or send email to sales@fashionseating.com.