Since our items are usually custom made to clients specifications, we are unable to accept returns. In the event of damage during delivery, a claim will be filed on your behalf but the instructions below and on the box must be followed carefully.

1. Inspect all merchandise upon delivery before driver leaves. Do not sign bill of lading before you are reasonably sure that items arrived in good condition.

2. Should you find any signs of damage, please specify everything on driver’s freight bill.

3. Contact us within 48 hours of delivery to insure timely filing of claim.

4. A pickup will be arranged. Note: It is important to retain all original packaging for your return to be accepted and exchanged.

5. Do not send anything to manufacturer or Fashion Seating without prior notification and authorization.

We will gladly answer any additional questions that arise. Please call 1888-stool-4-U (786-6548) or send email to sales@fashionseating.com.